If your delivery is faulty or does not match the description, please contact us within 7 days of receiving your order. We will gladly arrange a replacement, refund, or partial credit depending on the issue.

Please take a clear photo of the item and do not dispose of it, as we may request that it be returned to our warehouse.

Please note:
• Many of our products are handmade, hand-finished, or hand-painted. Slight variations and imperfections are part of their charm and are not considered faults.
• Colours may appear differently across devices.
• At Old Saint Nicks, we can only address colour or design variations caused by factory faults — for example, a missing part, incorrect paint placement, or receiving the wrong colour (such as blue instead of red). Slight shade differences (like a lighter burgundy) or minor inconsistencies in finish are not considered faults.

Unfortunately, we do not accept returns for change of mind.

Please choose your items carefully before placing your order.

Orders cannot be combined, changed or cancelled once placed.

If you need to update your shipping address, please email us at customerservice@mychristmas.com.au. While we’ll do our best to help, changes aren't always possible due to our fast dispatch times — especially during busy sale periods.

We work hard to check every order, but if there is a mistake, please contact us at accounts@oldsaintnicks.com.au with your order number and details.

We will resolve the issue as quickly as possible.

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

You can also track your parcel using the Shop App for real-time updates from checkout to delivery.

Orders are processed and dispatched once a week on Friday.

• Orders placed on Friday will be dispatched on the next scheduled Friday.

Once your order has been shipped, you'll receive a confirmation email with tracking details (where applicable)

You can select "Pickup in store" at checkout to collect your order from our warehouse at 91A Churchill Street, Childers Queensland 4660

Pickup is available Wednesday to Sunday, 8:30am - 4pm (excluding public holidays).
Please wait until you receive notification that your order is ready before coming to collect.